Are the items customizable?

The majority of our creations are one of a kind (some are duplicated in different colours) but can be remade to your specification for example length of necklace or size of bracelet.  Depending on the complexity of the request an extra charge may be added.  This will be discussed and authorized prior to proceeding.

What are the lead times for bespoke orders?

Each personalized creation is made to order.
A manufacturing time of 14 working days (excluding weekends and public holidays) is necessary before shipping.
This time guarantees sourcing materials, doing a mock up and confirming you are completely happy and satisfied with the design so a quality piece of jewelry can be custom made.

What are the delivery times?

Once the order has been picked up via Canada Post, an email will be sent with the tracking link as soon as your order is shipped.  Delivery times will vary depending on destination within Canada but typically withing 5-7 business days.  We also offer local pick-up options that can be discussed via our contact email.

Do you ship internationally?

Currently we only ship withing Canada. 

Can I cancel or modify my order?

Changes or cancellations are possible once the order has been validated and has not shipped.  Once shipped orders cannot be cancelled.

For personalised creations, a change can only be considered if the order preparation has not yet begun.

Can I return an item?

Personalized items cannot be returned or refunded.
Catalogue items can be returned within 14 days of receipt, provided they are unused and returned in their original condition. Shipping charges will be the responsibility of the customer.

How do I contact customer service?

We don’t have a customer service department, I will be answering all questions and concerns you may have personally  You can contact me:

• via the contact form on the website
• by email
 I  will respond  as soon as possible in order to support you as best as possible.